Who is prohibited from engaging in ex-parte communication after a complaint is filed?

After a complaint has been filed, both the complainants and the licensees are prohibited from engaging in ex-parte communication. This restriction is in place to ensure that the investigation process remains fair and impartial. When ex-parte communication occurs, it can lead to a situation where one party may have an undue influence or access to information not available to the other party, potentially compromising the integrity of the investigation.

By prohibiting both parties from such communication, the regulatory body maintains an environment that supports equitable treatment under the law, allowing all parties to present their cases based solely on the evidence considered by the appropriate authority. The aim is to prevent any perceptions of bias and ensure that all findings are based on formal proceedings rather than private discussions that could influence the outcome unlawfully.

This principle is crucial in maintaining trust in the regulatory process and ensuring that the rights of all parties involved are respected.